Principal Product Manager · Payments, Fraud, AI & Commerce
I build and scale global payments, fraud, and commerce platforms — now at the intersection of AI and product. 10+ years turning 0-to-1 ideas into $100M+ in revenue impact, with a patent-pending AI invention along the way.
By the numbers
About Me
I'm a Principal Product Manager with 10+ years building and scaling global payments, fraud, checkout, marketplace, and omnichannel commerce platforms across B2B, B2C, and benefit payments. I've led AI/ML-powered decisioning and 0-to-1 launches, improving authorization performance and driving over $100M in revenue impact while scaling global eCommerce. Today I work at the intersection of commerce and applied AI — designing AI-native products with generative AI, agentic workflows, and responsible AI guardrails, and I'm a named inventor on a patent-pending method for privacy-preserving, AI-based emotional-stress detection. I care deeply about human-centric design, measurable outcomes, and building products that earn trust at scale. Whether it's real-time fraud scoring, federal benefit payments, or an agentic shopping assistant, I love taking ambiguous, complex problems from idea to launch.
Experience
Lead product strategy for an AI/ML-powered fraud & risk platform across $500M+ in annual payment volume, lifting authorization rates from 87% to 92% with no added fraud losses. Launched SNAP/HSA/FSA benefit payments and a B2B omnichannel payments platform, driving $175M+ in incremental annual revenue.
Led a 12-person product org through a multi-year global commerce transformation across North America, Europe, and APAC, growing eCommerce to 40% of total company revenue. Delivered a unified checkout (Apple Pay, PayPal, Afterpay) and scaled BOPIS/BOSS, generating $100M+ in incremental revenue.
Owned the purchase and post-purchase funnel for the company's first digital transformation — mobile-first checkout, real-time inventory, and order tracking. Reduced cart abandonment from 74% to 66%, lifted CSAT from 82 to 87, and delivered $500K in annual savings.
Selected Projects
From real-time fraud platforms moving half a billion in volume to agentic AI side projects — a selection of work I've led from strategy through launch.
Defined and led the product strategy for a real-time, AI/ML-powered fraud and risk platform supporting omnichannel checkout. Moved from static rules to transaction-level scoring with model-evaluation frameworks, guardrails, and risk governance, plus LLM-assisted rule authoring and triage.
Owned vision, roadmap, and GTM for SNAP, HSA, and FSA payments across web and mobile. Solved complex split-tender and item-level eligibility within federal compliance requirements, expanding payment accessibility.
Led strategy and GTM for a B2B payments platform across web, stores, and mobile in one fiscal year. Introduced net-terms invoicing and buyer-approval workflows, unlocking a new enterprise segment.
Led 0-to-1 product development and commercialization of the Local Finds marketplace program, owning OKRs across revenue, seller participation, customer adoption, and liquidity.
Owned end-to-end strategy for a unified, high-conversion checkout across North America, Europe, and APAC, integrating Apple Pay, PayPal, Afterpay, and localized methods with phased, experiment-driven rollout.
Co-led the North American rollout of Buy Online Pick Up In Store and Buy Online Ship from Store across the U.S., Canada, and Mexico, building a scalable fulfillment model with real-time analytics.
Built an agentic shopping assistant using Claude, n8n, and Airtable to automate product discovery, comparison, and cart creation — with tool-calling workflows, human approval before checkout, and an LLM-as-a-judge evaluation suite across 50+ scenarios.
Built a prototype combining deterministic rules with LLM-based classification, including a human-review queue, prompt-feedback loop, and guardrails, evaluated across 100+ labeled simulated transactions.
Built a sandbox comparing payment methods by authorization performance, cost, and provider availability, with fallback routing, exception handling, reconciliation checks, and human escalation, tested across 500+ simulated transactions.
Leadership & Recognition
Named inventor — patent filed, status pending.
Judge for Cal Hacks and the Opportunity Hackathon, and mentor to participating teams.
Eagles Elite (2021, 2023) — top 1% for payments & platform delivery · 1st Place, AEO Hackathon (2019) · Eagles High Five (2018) — payment modernization.
Board Member — Open Field, Pittsburgh · Mentor — Women in Technology, AnitaB.org.
Executive Program in AI Product — MIT (2025) · MS, University of Findlay · BS, Cleveland State University. Certifications: Generative AI for PMs, Product Management (General Assembly), Management Analytics (Johns Hopkins), Strategic Business Analytics (ESSEC).
Skills & Tools
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